Resume
Education
Google UX Design Professional Certification
April 2022-June 2022
Completed a rigorous training program designed for entry-level
UX Design job readiness. 7 Courses with in depth learning on UX Fundamentals,
inclusive design principles, wireframing, low-fidelity and high-fidelity
prototyping, designing with Figma and AdobeXD. Completed hands-on projects and
developed a portfolio with 3 projects as part of certificate completion.
Brevard College — DNC
August 2008-December 2009
Theatre Performance and Music Performance (Flute)

UX Methodology
Research & Synthesis:
-
Research Studies: Conducting user interviews, surveys, and usability testing.
-
Personas: Creating user personas to inform design decisions and foster empathy.
-
Data Analysis: Analyzing research data to identify key insights and user needs.
Ideation & Design:
-
Ideation: Facilitating brainstorming sessions and workshops to generate innovative solutions.
-
Wireframing: Creating low-fidelity prototypes to visualize user flows and layouts.
-
Prototyping: Developing interactive prototypes to test and refine design concepts.
-
IA (Information Architecture): Structuring information in a clear and user-friendly way.
-
Iterating: Refining designs based on user feedback and testing.
Delivery & Communication:
-
Mobile App Design: Designing user interfaces and user flows for mobile applications.
-
Responsive Site Design: Ensuring websites adapt seamlessly across different devices.
-
Communication: Clearly and concisely presenting research findings and design recommendations to stakeholders.
-
Attention to Detail: Meticulously crafting user-friendly and visually appealing designs.
Employment
Full-time · 1 yr 6 mos Greenville, South Carolina, United States
-
-
-
Working in quality, coaching and feedback to increase customer experiences and generate optimum profit.
-
-
-
Customer Service Representative
Oct 2022 - Feb 2024 · 1 yr 5 mosOct 2022 - Feb 2024 · 1 yr 5 mos
-
-
Customer Service for health benefits and enrollment services with Aetna
-
-
-
Certified Training General Manager
Full-time March 2017-August 2022
-
-
I am a certified training general manager working out of the Easley Location. I develop and train managers, assistant managers and general managers to perform at the Chicken Salad Chick standard.
-
-
Mike Hovart Chevrolet
Jul 2015 - Jun 2017 · 2 yrs
- Director of Social Media
-
Network to make community connections and build a base for customer loyalty in our area. Create Content to drive clients into the building.
-